EMPLOYMENT HISTORY
DIRECTOR OF CUSTOMER SUCCESS SERVICES, ALLEN INTERACTIONS: ST PAUL, MN 03/2013 - 04/2017
Manager of customer support for SaaS e-learning authoring tool. Full time
• Lead advocate and consultant for ZebraZapps e-learning authoring tool including usability, instructional design, UX design, information architecture and SCORM/LRS/xAPI compatibility
• Implemented and monitored all user help online documentation and community forums
• Established best practices for internal and external clients
• Consulted on training for CRM, automotive financing, surgical arenas, retail sales
• Generated $1.5M+ income
DIRECTOR OF QUALITY ASSURANCE, ALLEN INTERACTIONS: ST PAUL, MN 09/2011 - 03/2013
• Led agile process for launch and improvements in ZebraZapps. Full time
• Managed software releases and patches using JIRA, automated testing, prioritized all bug tickets for software engineers
• Hired and supervised all QA staff
• Developed affinity maps, usability reviews, competitive analysis for product development
SENIOR DIRECTOR OF LEARNING & DEVELOPMENT, KDG INTERACTIVE: ST PAUL, MN 06/2010 - 10/2011
Project manager for e-learning consultancy producing highly interactive e-learning courseware. Full time
• Directed efforts of programmers, instructional designers, information architects, interaction designers, 3D designers, editors
• Wrote SOWs for sales and acted as primary contact for SMEs
• Wrote/researched e-learning strategic documents for Delta Airlines, Wells Fargo, US Bancorp
• Performed interactive online assessments for schools, sales engineer training for disposable medical electronic monitoring sensors, training on nitrous gas therapy for neonatal patients, training on use of opthalmic cataract surgical station
• Generated $200K+ income
ADJUNCT FACULTY, UNIVERSITY OF MINNESOTA: ST PAUL, MN 09/2007 - 05/2014
Instructed graduate-level courses in the College of Design. Full time
• “Web and Interface Design” (GDES5342) — Applying user interface, UX, architecture, rapid prototyping and design methods for mobile apps and website design
• “Electronic Design Theory” (GDES5399) — Readings, papers, presentations and discussions of the impact of new digital trends and technologies on society and culture
DIRECTOR OF PRODUCTION, SIXTYFOOTSPIDER: MINNEAPOLIS, MN 04/2000 - 04/2001
Manager for Interactive Division of Bozell Kamstra, an Ad Age Top-100 Interactive Agency. Full time
• Prioritized and set schedule for development of websites, CD-ROMs and DVDs, including direct reports from staff including Executive Producers, Sr. Producers, Design Director, Development Director, Programming Director and other creative staff of fourteen
• Generated $1.2M+ income
INTERACTIVE TECHNOLOGIST, JACK MORTON WORLDWIDE: MINNEAPOLIS, MN 10/1998 - 04/2000
Developed strategic business technology directions and appraised new technology opportunities . Full time
• Consulted on e-learning, interactive technologies and assessing augmented reality
PRINCIPAL/CO-FOUNDER, ICONOS INC: MINNEAPOLIS, MN 04/1989 - 10/1998
CTO for pioneering firm in adventure science software and e-learning. Full time
• Managed software development, quality assurance, technology vision, corporate finances and daily operations
• Wrote project proposals, budgeting and project management
• Over 35 national and international software awards, mentions in international press
• Generated $2.5M+ income. Sold firm to IPG
ASSOCIATE PROFESSOR, MINNEAPOLIS COLLEGE OF ART AND DESIGN: Minneapolis, MN 09/1986 - 06/1991
Industrial Design, Design Methodology, Senior Thesis and Product Design. Full time
• Introduced interactive media into curriculum
• Led curricular review for the department
• MCAD was among the top ten design schools in the nation
RESEARCH MANAGER/SENIOR DESIGNER, WM STUMPF + ASSOCIATES: Minneapolis, MN 01/1983 - 05/1986
Manager for leading office panel and seating system design studio in the nation. Full time
• Led research of office spaces, sociology of work and design
• Designed systems logic of Ethospace office furniture system for Herman Miller
• Garnered seven national design awards with the team
SELF EMPLOYMENT
EXECUTIVE DIRECTOR, DIGITAL WATERSHED,: MINNEAPOLIS, MN 02/2003 - present
Founder of 501(c)(3) non-profit dedicated to education through mobile technologies
• Co-chaired U of M conferences on wireless learning and community development:
“Wireless Cities -- Community Context” and “Wireless Cities: Communities of Interests”
• Principal Investigator for "Badges for Lifelong Learning” grant administered by HASTAC in collaboration with Mozilla and supported by the John D. & Catherine T. MacArthur Foundation and the Bill and Melinda Gates Foundation. Grant amount: $150,000
PRESIDENT, JET FLYER LLC: MINNEAPOLIS, MN 03/2001 - present
Founder of consultancy for e-learning courseware development
• Led e-learning strategic initiatives for Georgia Pacific, US Bancorp, Wells Fargo, Delta Airlines
• Led product design initiatives for Stratasys, 3M, Cray Research, Rosemount Office Systems, Toro